i.safe MOBILE design and manufacture some of the most reliable devices available for hazardous areas worldwide. Every device is built to last, but even the toughest equipment may require repair or replacement during its lifecycle. That’s why i.safe MOBILE, together with Exloc, provide a layered approach to protection — from the standard manufacturer’s warranty through to the optional Complete Protection service contract.

Understanding Your Protection Options

Standard Warranty (24 months)

Every i.safe MOBILE device includes a 24-month manufacturer’s warranty as standard.

• Covers: Defects in materials and workmanship.

• Excludes: Accidental damage, misuse, normal wear and tear, and accessories (e.g. batteries, SD cards).

This ensures that your device is free from manufacturing issues and gives you confidence in the build quality of your equipment.

Warranty Extension (36 months)

Extend protection beyond the statutory 24 months with an optional warranty extension to 36 months.

• Covers: The same scope as the standard warranty (defects in materials and workmanship).

• Benefit: Extends your total coverage period by a further year.

This option is ideal if you want longer-term security against unforeseen defects without committing to a full service contract.

Service Contract (Complete Protection)

For the highest level of assurance, i.safe MOBILE offers an optional service contract, providing full Complete Protection from day one.

• Covers:

  • Accidental damage (drops, knocks, and unforeseen mishaps).

  • Normal wear and tear over the life of the device.

  • All service, replacement, and spare parts (excluding accessories such as batteries and SD cards).

• Benefits:

  • Fast repairs: Priority turnaround time of 5 days (versus 10 days standard).

  • UK support: Repairs handled locally at Exloc’s service centre in Delph, Oldham.

  • Peace of mind: Your devices are safeguarded against the unexpected, reducing total cost of ownership.

This contract ensures minimal downtime and maximum productivity, making it the best option for mission-critical operations.

Which Option is Right for You?